Managing e-commerce returns in the UK is a straightforward process with a few simple steps:
1. Customer initiates the return.
Your customer wishes to return an order.
2. Provide return instructions.
You provide return instructions with your unique Send2Hub postal address to your customer, issue a return label or inform the customer of the return method that you prefer.
3. Parcel received and logged.
Once we receive your customer's returned parcel, we inspect the item, take a photo, and log it into your Send2Hub account. Each parcel is assigned with a unique reference number and you recieve an email notification.
4. Refund or exchange.
Based on parcel inspection, you can issue a refund or process an exchange for your customer
5. Next steps for your product:
Depending on your requirement we can then:
- Place the returned item in storage for restocking.
- Re-sent the returned item to your other customers as a new order.
- Recycle, responsibly dispose of or donate the item.