Managing e-commerce returns in the UK is a straightforward process with a few simple steps:
1. Customer initiates the return.
Your customer wishes to return an order.
2. Provide return instructions.
You provide return instructions with your unique Send2Hub UK Return address for ecommerce to your customer, issue a return label or inform the customer of the return method that you prefer.
3. Parcel received and logged.
Once we receive your customer's returned parcel, we inspect the item, take a photo, and log it into your Send2Hub account. Each parcel is assigned with a unique reference number and you recieve an email notification.
4. Refund or exchange.
Based on parcel inspection, you can issue a refund or process an exchange for your customer
5. Next steps for your product:
Depending on your requirement we can then:
- Place the returned item in storage for restocking.
- Re-sent the returned item to your other customers as a new order.
- Recycle, responsibly dispose of or donate the item.
- Handling returns with dropshipping.