Managing e commerce returns in the UK is a straightforward process with a few simple steps:
Our Handling Returns Process: Your Eyes and Hands in the UK
That moment a UK customer requests a return can feel like a step into the unknown. Is the product okay? How quickly can you process it? How do you get it back into stock?
Our process is designed to give you complete clarity and control from start to finish. We act as your expert team on the ground, turning a complicated international process into a simple, transparent, and profitable operation. Here’s how it works.
1. A Seamless Start for Your Customer
It all begins with a great customer experience. When a return is needed, you simply provide your buyer with your dedicated Send2hub UK Return address for ecommerce. Whether you issue a pre-paid label or they arrange their own postage, their item is heading to a professional, local UK destination, building trust in your brand from the outset.
2. The 'Digital Unboxing': We Receive and Report
The moment the parcel arrives at Send2hub's warehouse address, our expertise kicks in.
We don't just put it on a shelf. We know you need information, fast. That's why every parcel received is processed and logged the same day. We perform a 'digital unboxing' for you: we carefully inspect the item, take a photo to show you its exact condition, and upload everything to your secure Send2Hub account. You instantly receive an email notification with a unique reference number, so you have a complete, real-time view of your stock, it's like you were here in the room with us.
3. You're in Control: Decide with Confidence
With our clear, photographic evidence in your account, the power is back in your hands. There’s no guesswork. You have everything you need to confidently decide whether to issue a refund or exchange, keeping your customer informed and protecting your seller metrics.
4. From Return to Revenue: Putting Your Product Back to Work
This is the final, crucial step: turning a UK customer returns items back into a valuable asset. Based on your decision, we take immediate action. You tell us what you need, and we make it happen:
-Restock for Resale
We can place the returned item in storage, ready for restocking and adding straight back to your active inventory.
-Fulfil a New Order
Is the item in perfect condition? We can have it repackaged and re-sent to your other customers as a new order, saving you time and international shipping costs.
-Responsible Solutions
If the item isn't suitable for resale, we follow your instructions to recycle, responsibly dispose of, or donate the item, providing an ethical and hassle-free end to the product's lifecycle.
With Send2hub, a UK returns handling service is no longer a problem to be solved, it’s just another part of your streamlined, successful business.
Interactive Guide to Choosing a Returns Partner